Commonly Asked Questions

How is a Stairlift operated?

Stairlift controls are commonly found on either arm-rest in the form of two buttons; up and down. But usually, a toggle switch is supplied to help users who may have arthritic issues. Either type of control requires ‘constant-pressure,’ this method gives the user complete control of the stairlift and simply let go if they wish to stop. At the end of the journey, the stairlift will stop automatically, most provide an audible noise also as a safety feature.

What happens if there is a power cut?

All of our modern stairlifts run on DC power. This means that if the mains power supply fails then batteries will power the machine for up to eight trips and normally this is sufficient to last users until the power is restored.

Do I have to maintain the batteries?

All stairlifts now employ D.C. power battery packs. These packs are housed within the stairlift.  The modern design of stairlifts makes using the lift very simple. When the machine is not in use, it will be either at the top or the bottom. At this point, the battery pack will recharge, very similar to the principle of cordless telephones.

We both want to use the stairlift, how to we do that?

With most installations it is standard practice to be provided with two call-send devices. These are either wall mounted or are in the form of wireless hand held remote controls. Usually one is located at the top and the other at the bottom of the stairs.

What if I cannot manage the swivel seat?

Stairlifts are designed for ease of use for a wide variety of users, if you find it difficult to operate a manual swivel seat; you should consider the option of a powered motorised swivel.

Can other people still use the stairs if a stairlift is fitted?

Yes, all stairlifts fold flat against the wall when not in use, taking approximately 300mm at it’s widest point. Also, remember, when the stairlift is not in use, it will be either at the top or bottom of the stairs in the ‘parked’ position, (unless you have requested your curved rail stairlift to park on the bend.) Only the track, at low level would be present on the stairs, leaving the stairs virtually free from obstructions.

If I buy a stairlift, how soon will it be fitted?

Normally, if you purchase a straight stairlift, it can be fitted the same day or the next day. However, should your stairlift need to be a curved model, the installation lead time can be slightly longer. You would expect to wait approximately 3-4 weeks. This is due to the curved stairlift rail being custom made for your property.

How is the stairlift fitted?

Stairlift rails are no longer fitted to the wall, but directly onto the stairs through the floor covering of the stairs via feet, or cleats. You will have approximately 3 – 4 feet for a straight staircase.

What power supply does the stairlift require?

Connection is normally to the nearest 13amp socket. If there is not one in the vicinity of the staircase, installers may request that you arrange for the installation of one.  Normally, the engineer will try to conceal the wiring wherever possible and run to the nearest available plug point similar to a typical telephone or cable TV installation.

Will the door at the bottom of the stairs be an issue?

This is quite a common scenario which is simply to overcome with the use of a hinged track. A hinged track comes in two forms, manual or powered. Depending on the user’s ability and the number of users dictates which would be the best option for you. This would normally be discussed at the free stairlift survey stage. But if you only have one entrance to your property, the stairlift surveyor may refuse to fit a stairlift because of the limited emergency access should any problems arise in the future.