Servicing & Repairs

Annual Servicing

Even if you didn’t buy your lift from us, we can still cary out annual services and in most cases put you onto one of our maintenance contracts

In this service we check the following components of your lift:

  • Motor & gearbox assembly for oil leaks and worn brushes
  • All safety switches for correct function and ensure they don’t stick or activate unnecessarily
  • Any hinged parts are lubricated and checked for excessive movement
  • The rail is cleaned of any dust and feet are checked for security
  • If necessary the track will be greased
  • Seat swivel action and lubrication
  • Batteries in the lift and remote controls
  • Battery charging system and control board

If you would like to book an annual service please give us a call on 01823 661037

You will automatically be reminded each year via post of your next service.

Maintenance Contracts

Once your lift has been serviced, it may be possible to take out a maintenance contract which covers you against any callout charges for the next 12 months.

We offer 2 types of maintenance contract:

A Gold contract covers the following:

  • Annual service
  • Callout charges
  • Guaranteed callouts within 24-hours
  • Labour on-site
  • Parts

A Silver contract covers the following:

  • Annual service
  • Callout charges
  • Guaranteed callouts within 24-hours
  • Reduced labour on-site

Breakdowns & Repairs

DMA Stairlifts provides a year-round callout service for stairlift repairs and maintenance throughout the West Country.

If you are a contract customer, Callout charges are free. However if you prefer to use our services only when you need us we charge a competitive rate callout + labour on site for breakdowns. 

Our service department is run from our workshop & showroom in Wellington, where we hold a comprehensive stock of parts for most stairlift makes and models.

This means that breakdowns – whatever the cause – can be quickly and efficiently dealt with.